Responsible Gambling
with ftn11
ftn11 believes that online gambling should be a controlled form of entertainment — not a source of stress. We provide tools, guidance and support so every player can play within healthy limits.
ftn11's Commitment
Six Principles of Responsible Gambling
Each of these features is designed to protect players and keep the playing experience balanced.
21+ Age Verification
Every new account must verify age during registration. ftn11 does not allow access to anyone under 21 without exception.
Self-Set Deposit Limits
Set daily, weekly or monthly deposit limits directly from your account settings. These limits take effect immediately to prevent overspending.
Play Time Reminders
ftn11 sends reminders when your playing session exceeds the duration you have set, helping you manage your time better.
Self-Exclusion
Choose to exclude yourself from the platform for a set period — from a few days to permanently. During this period, your account cannot be accessed for betting.
Loss Limits
Set a maximum loss limit for a given period. Once this limit is reached, the ftn11 system automatically stops the betting session until the reset period.
24/7 Immediate Support
The ftn11 support team is available to help in Malay and English via live chat and email at all times — on regular days or public holidays.
Identify Early Signs
Signs of Problem Gambling
Knowing these signs can help you or a loved one take action earlier before the problem becomes more serious.
Feeling the need to increase the amount bet to get the same feeling as before.
Continuing to gamble despite intending to stop, and failing to do so repeatedly.
Using money meant for daily needs — rent, food, bills — for gambling.
Lying to family or friends about gambling activity or the amount of money spent.
Gambling to escape stress, anxiety or problems in daily life.
Feeling restless, irritable or uncomfortable when trying to reduce or stop gambling.
Gambling as entertainment, not income
Online gambling at ftn11 is designed as a form of entertainment, the same as watching a film or playing video games. Money set aside for gambling should be surplus money — not money needed for basic necessities.
Setting a dedicated budget for gambling is a best practice we encourage all players to follow. Once that budget is used up, take a break and come back another time.
Support for family and friends
Sometimes, those close to a person can more easily spot the signs of problem gambling than the individual themselves. If you are concerned about someone you know, you can contact ftn11 support for guidance on how to help.
Our team is trained to provide useful information in Malay — without judgement and in full confidence.
Self-Control Tools
Manage Your Gambling with Ease
All these tools can be accessed directly through your ftn11 account settings — no need to contact support.
Play Time Limit
Set a daily or weekly time limit for playing sessions. The ftn11 system will give a warning when the limit is close to being reached and stop the session when the limit is exceeded.
Deposit Limit
Control the maximum deposit amount for a 24-hour, 7-day or 30-day period. This limit cannot be increased immediately — a 48-hour waiting period applies for your protection.
Temporary Break
Take a break from the platform for 24 hours, 7 days or 30 days. During the break period, your account remains active but all betting functions are disabled.
Permanent Self-Exclusion
Choose to permanently exclude yourself from ftn11. Once activated, requests to reopen the account require a lengthy review period by our team.
Self-Assessment
Are Your Gambling Habits Healthy?
Ask yourself the following questions honestly. This is not an official test, but a simple guide to assess your own gambling patterns.
If the answer to most of these questions is "yes", consider speaking with the ftn11 support team or using the available self-control tools.
Support is available 24/7 via live chat and email at [email protected]
Play Smart at ftn11
ftn11 provides a safe, fair and responsible gambling environment for Malaysia players. Register an account and set your limits from day one.
For players aged 21 and above only. Gambling beyond your means can lead to financial problems.
FAQ