Privacy Policy ftn11
Your trust is our priority. This Privacy Policy explains in detail how ftn11 collects, uses, stores and protects your personal information when you use our online gambling platform.
Six Data Protection Principles of ftn11
We follow international data protection best practices to keep your information secure at all times.
High-Level Data Security
All personal data is encrypted using 256-bit SSL technology. Your account information, transactions and gaming activity are stored on servers protected by multiple layers of security.
Full User Control
You have the right to access, correct or request deletion of your personal information at any time. This can be done through your ftn11 account or by contacting our support team.
No Sale of Data to Third Parties
ftn11 does not sell, rent or disclose your personal information to any third party for marketing purposes without your explicit consent. Data is only shared with partners required for platform operations.
International Regulatory Compliance
Our Privacy Policy is drafted in line with recognised international data protection standards. We regularly review and update this policy to keep it current and compliant with applicable requirements.
Responsible Data Storage
Your personal information is kept only for as long as it is needed for the stated purpose or as required by law. Data that is no longer needed will be securely deleted in accordance with our procedures.
Prompt Data Breach Notification
Should any security incident involving your data occur, ftn11 will notify affected users within a reasonable timeframe, in line with the relevant legal obligations.
🔒 Important Note: This Privacy Policy takes effect from January 2026 and replaces all previous versions. By continuing to use the ftn11 platform, you agree to the terms set out here.
1. Introduction and Scope of This Policy
ftn11 is an online gambling platform operating under international licensing, providing online slot, live casino, sports betting and table game services to users in Malaysia. This Privacy Policy explains how ftn11 ("we", "our platform") handles the personal information collected from you as a registered user or visitor to this website.
This policy applies to all users who access or use the ftn11.onl website, including those who create an account, make a deposit, play games, participate in promotions or contact our support team. We encourage you to read this document carefully before using any of our services.
By registering an account or using any part of the ftn11 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any of the terms stated, please stop using our platform.
2. Information We Collect
ftn11 collects several categories of information to allow us to provide services that are safe, efficient and compliant with legal requirements. The information we collect includes the following:
Account Registration Information:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth — for age verification purposes (this platform is for users aged 21 and above only)
- An active email address
- A mobile phone number registered in Malaysia
- Username and password (stored in encrypted form)
- Residential address for identity verification
Financial and Transaction Information:
- Bank account or e-wallet details (Touch 'n Go, DuitNow) used for deposits and withdrawals
- Records of all deposit and withdrawal transactions
- Gaming and betting history
- Digital wallet or cryptocurrency information (USDT, BTC, ETH) if used
Technical and Usage Information:
- IP address, browser type and operating system of your device
- Access log data and platform usage patterns
- Cookie and similar tracking technology information
- General geolocation data (not precise location)
3. Purposes for Using Personal Information
ftn11 uses the personal information collected solely for legitimate and necessary purposes. Each category of information is used responsibly as described below:
- Identity and age verification: We are required to verify that all users are aged 21 and above before being permitted to use our gambling platform. This Know Your Customer (KYC) process is a mandatory requirement for all new accounts.
- Financial transaction processing: Bank and e-wallet information is required to process your deposits and withdrawals securely via FPX, Touch 'n Go, DuitNow and other available payment methods.
- Fraud prevention and anti-money laundering: ftn11 has a legal obligation to monitor suspicious activity and report any irregular transactions to the relevant authorities.
- Customer service: Your account information is needed by our support team to help resolve any queries or issues you encounter.
- Promotional communications: With your consent, we may send you notifications about bonuses, promotions and exclusive offers via email or SMS.
- Platform improvement: Anonymous usage data is used to analyse how users interact with the platform for ongoing improvement purposes.
4. Disclosure of Information to Third Parties
ftn11 does not disclose, sell or rent your personal information to third parties for their own marketing purposes. However, there are certain situations where your information needs to be shared with other parties to allow our platform to operate:
- Payment service providers: Payment gateway providers such as FPX, Touch 'n Go and DuitNow receive the information needed to process your transactions securely.
- Game software providers: Gaming companies that supply slots, live casino and table games may receive game session data for technical integration and dispute resolution purposes.
- Regulatory authorities: As a platform operating under international licensing, we are obliged to comply with requests from relevant authorities in legal investigations.
- Technical support service providers: Companies that assist us in maintaining and improving platform security may have limited access to system data.
All third parties that receive your data are required to comply with strict data protection standards and are prohibited from using that information for any purpose other than what has been agreed with ftn11.
How We Manage Your Data
Identity Verification
All new accounts go through a KYC process to verify the identity and age of users. Accepted documents include MyKad and passport.
Full-Layer Encryption
All communication between your device and ftn11 servers is encrypted using industry-standard security protocols.
Two-Factor Authentication
An additional security layer is available to protect your account from unauthorised access, including via SMS code or authentication app.
Security Monitoring
The ftn11 security team monitors platform activity around the clock to detect and prevent any unauthorised access attempts.
5. Use of Cookies and Tracking Technologies
ftn11 uses cookies and similar technologies to improve the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
- Essential Cookies: Required for core platform functions such as login session management, account security and transaction processing. Without these cookies, the platform cannot operate properly.
- Performance Cookies: Used to collect information about how you use our website, such as pages visited and time spent, for the purpose of improving the user experience.
- Preference Cookies: Store your chosen settings such as interface language, favourite game numbers and other display settings.
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the ftn11 platform.
6. Cross-Border Data Transfers
As a platform operating under international licensing, ftn11 may store or process your personal information on servers located outside Malaysia. Any such data transfer is carried out ensuring a level of protection equivalent to internationally recognised data protection standards.
We ensure that third-party service providers that receive your data in other countries have adequate protection mechanisms in place, including legally binding data processing agreements.
7. Data Retention Period
ftn11 keeps your personal information only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable laws and regulations. The following are general data retention guidelines:
- Active account data: Kept for as long as your account is active and for a reasonable period after account closure for audit and compliance purposes.
- Financial transaction records: Kept in accordance with anti-money laundering legal requirements, which typically cover a period of several years.
- Customer support communication logs: Kept for training, service quality and dispute resolution purposes.
- Technical data and system logs: Kept for a shorter period sufficient for security and fraud detection purposes.
After the retention period ends, your data will be deleted or anonymised in a way that ensures it cannot be linked back to you.
User Rights Regarding Personal Data
As a user of the ftn11 platform, you have the following rights in relation to your personal information.
Right of Access
You have the right to know what personal data we hold about you and the purposes for which it is used. Access requests can be made through your account or customer support.
Right of Rectification
If any of your personal information is inaccurate or out of date, you have the right to request that it be corrected or updated promptly.
Right of Erasure
You may request deletion of your personal data in certain circumstances, subject to any legal and contractual obligations still in force.
Right to Object
You have the right to object to the processing of your data for specific purposes, particularly for direct marketing communications.
Right to Portability
In certain situations, you have the right to receive your personal data in a machine-readable format for transfer to another platform.
Right to Restriction of Processing
You may request that the processing of your data be temporarily restricted under certain circumstances while a related issue is resolved.
How to Exercise Your Rights
To exercise any of the rights above, please contact the ftn11 customer support team via live chat or email at [email protected]. Our team is available 24/7 in Malay and English. Your request will be processed within a reasonable timeframe. We may require additional identity verification before processing certain requests to protect the security of your account.
8. Children's Privacy Protection
The ftn11 platform is an online gambling service intended exclusively for individuals aged 21 and above. We do not knowingly collect any personal information from individuals below that age.
An age verification process is carried out during account registration. If we find that an account has been registered by someone under the age of 21, the account will be suspended immediately and all related information will be deleted. If you are aware that someone under 21 is using our platform, please inform us via customer support.
9. Changes to This Privacy Policy
ftn11 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services offered. Any material changes will be communicated to you via:
- A prominent notice on the main page of the ftn11.onl website
- Email to the address registered in your account
- A notification in your account upon your next login
The latest version of this Privacy Policy is always available on our website. We encourage you to review this document periodically. Continued use of the ftn11 platform after changes take effect is considered acceptance of the updated terms.
10. Contact Us About Privacy
If you have any questions, concerns, or complaints regarding how ftn11 handles your personal information, you may contact us through the following channels:
- Email: Send your privacy enquiries to [email protected] — our team will reply within a reasonable timeframe
- Live Chat: 24/7 customer support is available directly on the platform for urgent enquiries
- Service language: We provide support in Malay and English
We take every privacy complaint seriously and will work to resolve it fairly and promptly. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection authority.
Your Data Is Safe With Us
Enjoy a safe and responsible online gambling experience with ftn11. Our platform protects your personal information while offering online slots, live casino, sports betting and more to eligible Malaysian players.
For those aged 21 and above only. Please gamble responsibly.